Customer Care Coordinator

One Source Logistics

One Source Logistics Logo

One Source Logistics

Customer Care Coordinator

Louisville, KY

One Source Logistics's definition

Voted #1 in BEST PLACES TO WORK 2018, 2019, 2020 & 2021!!!

One Source Logistics is a customer-focused, relationship-based third party logistics (3PL) group built in Louisville, KY.

One Source Logistics's "why"

LOGISTICS. WE GET IT. DONE.

One Source Logistics's mission statement

We strive to be the standard for quality and innovation in the logistics industry. To be the company that gets logistics done. Right.

We connect you with the most relevant and innovative logistics services through unequaled customer care representatives.

The One Source dictionary doesn’t have the words “no” or “can’t” in it. 24/7 is a slogan at a lot of places – at One Source it’s a way of life.

Louisville, KY
Full Time
$18.27 / hour

Overview

As a Customer Care Coordinator at One Source Logistics, you are the center of daily operations.  This role is designed for the deeply organized, fast paced & those looking for a challenge. 

If you seek incomparable company culture, the ability to accelerate your career & being a valued team player, we encourage you to apply.

Duties & Responsibilities

  • Must be able to communicate effectively 
  • Main point of contact for client communication regarding transportation (documenting calls, assisting with pricing & selection) efficiency of loads, and the resolution of transportation issues.
  • Assist clients with product selection and pricing to improve transportation routes
  • Perform inbound and outbound calls for loads to be picked up and/or delivered
  • Partner with internal Brokerage team members to deliver exceptional customer service, communicate any issues, verify load details, and dispatch drivers
  • Perform check calls to drivers and carriers confirming on-time pick-up and delivery of shipments
  • Update account managers on any issues that arise throughout the life of loads and create solutions for those problems
  • Investigate product overage, shortage, and damage, and complete the appropriate documentation
  • Validate all load data prior to marking a load as delivered
  • Communicate tracking updates to customers and conduct customer service calls to identify other business unit needs
  • Verify order details and reference numbers are accurate and communicate that information to the drivers and carriers.

Qualifications

  • No Experience necessary
  • Highly organized and logical with a willingness to adapt quickly to changing policies and procedures
  • Strong communication skills(in person, online & on the phone)
  • Eagerness to learn new skills & techniques
  • Self-directed with the ability to solve problems minimal oversight
  • Excellent interpersonal skills: ability to get along with diverse personalities
  • Proficient knowledge of Microsoft Office or similar data entry software

(502) 409-4821
[email protected]

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