One Source Logistics
Customer Service Representative – Call Center / Logistics Support
Louisville, KY
One Source Logistics's definition
Voted #1 in BEST PLACES TO WORK 2018, 2019, 2020 & 2021!!!
One Source Logistics is a customer-focused, relationship-based third party logistics (3PL) group built in Louisville, KY.
One Source Logistics's "why"
LOGISTICS. WE GET IT. DONE.
One Source Logistics's mission statement
We strive to be the standard for quality and innovation in the logistics industry. To be the company that gets logistics done. Right.
We connect you with the most relevant and innovative logistics services through unequaled customer care representatives.
The One Source dictionary doesn’t have the words “no” or “can’t” in it. 24/7 is a slogan at a lot of places – at One Source it’s a way of life.
We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.
Overview
One Source Logistics is a locally owned, customer-focused third-party logistics (3PL) company headquartered in Louisville, KY. Since 2008, we’ve been a Top 10 operational agent in our field by building strong relationships, delivering reliable service, and valuing our team.
As a Customer Service Representative (Call Center / Logistics), you’ll be the first point of contact for customers and carriers in our Less-Than-Truckload (LTL) division. This is a fast-paced, team-oriented role where clear communication, accuracy, and a strong customer service background are key to success.
Why Join Us?
- Competitive hourly pay: $18 – $20/hour (depending on experience)
- Stable company – locally owned & operated since 2008
- Growth potential – opportunities to accelerate your career in logistics
- Collaborative, supportive team culture
What You’ll Do
- Provide call center level customer support via phone and email
- Book shipments and confirm rates with carriers
- Deliver accurate shipment status updates to customers
- Handle customer inquiries, problem resolution, and issue escalation
- Accurately input and manage data in Microsoft Office and internal systems
- Support daily logistics operations with attention to detail and urgency
Duties & Responsibilities
What We’re Looking For
Required Experience:
- 2+ years of proven call center and/or customer service experience (logistics, transportation, freight, or related industry a plus)
- Strong history of phone and email communication with customers
- Demonstrated ability to multi-task in a fast-paced environment
Qualifications
Skills & Attributes:
- Professional, clear, and courteous communication
- High attention to detail and organizational skills
- Tech savvy with Microsoft Office and/or data entry software
- Problem-solving mindset with initiative and self-direction
- Team player with patience and flexibility
Job Type: Full-time
Education:
- High school or equivalent (Required)
Experience:
- Customer Service/Call Center : 1 year (Required)
Work Location: In person
One Source Logistics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
