One Source Logistics
Logistics Coordinator
Louisville, KY
One Source Logistics's definition
Voted #1 in BEST PLACES TO WORK 2018, 2019, 2020 & 2021!!!
One Source Logistics is a customer-focused, relationship-based third party logistics (3PL) group built in Louisville, KY.
One Source Logistics's "why"
LOGISTICS. WE GET IT. DONE.
One Source Logistics's mission statement
We strive to be the standard for quality and innovation in the logistics industry. To be the company that gets logistics done. Right.
We connect you with the most relevant and innovative logistics services through unequaled customer care representatives.
The One Source dictionary doesn’t have the words “no” or “can’t” in it. 24/7 is a slogan at a lot of places – at One Source it’s a way of life.
We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.
Overview
One Source Logistics is a customer-focused, relationship-based third-party logistics (3PL) group built in Louisville, KY.
THE WHY:
- Company contribution towards health, vision & dental insurance
- Retirement matching every check, up to 3%
- Leadership training & Career Coaching - Investment in your future!
What you can expect as a Logistics Coordinator:
Logistics Coordinators provide excellent customer service and are the main point of contact for our client communication regarding transportation. This position will handle all aspects of shipping and receiving and ensure customer satisfaction by staying in contact and relaying all communication concerning the delivery.
Duties & Responsibilities
What you'll do:
- The main point of contact for client communication regarding transportation efficiency of loats, and the resolution of transportation issues
- Provide excellent customer service for clients
- Perform inbound and outbound calls for loads to be picked up and/or delivered
- Provide updates to Account Managers on any issues that arise throughout the life of the loads and create solutions
- Investigate product overage, shortage, and damage, and complete appropriate documentation
- Validate all load data prior to marking load as delivered
- Communicate tracking updates to the customer and conduct customer services call to identify other business unit needs
- Verify order details and reference numbers are accurate and communicate that information to drivers and carriers
Qualifications
What you need to be successful:
- Excellent organizational skills
- Excellent written and verbal communication skills
- Excellent interpersonal skills
- Proficiency in Microsoft OFfice or similar software
- Experience as a Logistics Coordinator appreciated
- Customer service experience will be an asset
- Ability to work with little supervision and track multiple processes
- Computer savvy with working knowledge of logistics software
- Adaptable and thrives in a fast paced environment
One Source Logistics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
