Overview

This is a part-time position operating from 8:30-4:00 Mondays, Wednesdays and Fridays with an additional Tuesday once a month for training. This position reports to the Day Shelter Manager and does not not supervise other staff.

Duties & Responsibilities

Key Responsibilities:

● Offer a welcoming face of warmth and hospitality to all guests, volunteers, vendors, donors, and staff.

● Interacts with guests in a positive manner.

● Warmly Greets guests coming into the shelter and checks them in as needed.

● Assists guests with securing necessary documents, IDs, social security cards, and birth certificates.

● Completes intakes with new guests as needed and refers to case management if appropriate.

● Maintain Jobs bulletin board updated

● Maintains resource board updated ● Maintains the check-in area properly stocked (TARC, laundry vouchers, essential supplies, office supplies, HMIS forms, printed resources information etc…)

● Maintain HMIS daily data entry

● Familiarizes themselves with UP’s comprehensive resource list and provides resources to guests as needed.

● Escorts clients to service providers.

● Helps sort mail and packages for clients, retrieve mail and items and deliver to clients, help facilitate showers for clients.

● Welcome and support volunteers as they serve clients

● May pick up TARC passes, street tips guides, parking passes and other miscellaneous needs.

● Maintains doorbells and cameras properly charged and operating.

● Retrieves phone messages and makes appropriate call backs as needed.

● Monitor cleanliness of all guest areas during and after each shift and ensure that all trash and recycling is taken out.

● Participates in all steps for closing of the welcome desk and Bishop Hall.

● Receives supervision from the shelter manager.

● Participates in all required staff meetings, training and staff events.

Additional responsibilities:

• Supports Office Manager with volunteer management including preparation for activities for groups and relaying communication about volunteer needed items.
• Helps monitor ongoing volunteer tasks/needs.
• Graphic design support for development.
• Organization and tracking of UP photos, media, and feedback notes.
• Assists Safety Manager with data management and functionality.
• Participates in training of new CSS staff. 
• Supports extra shelter organization tasks when needed including additional filing, mail sorting, returning messages on Tuesdays when needed.
• Maintains community areas.

Physical Requirements:
● Ability to converse with and listen to people in many different settings
● Ability to sit, walk, stand, bend, squat, climb, kneel and twist on an intermittent or
continuous basis
● Ability to occasionally push, pull, lift and/or carry supplies up to 25 pounds
● Work takes place in a social services environment where long periods of standing,
working on a computer, walking to various work areas, and going up and down stairs
occur
● Ability to work in an environment where there may be animals present, including dogs

Qualifications

Skills/Qualifications Required:

● 2+ years of experience in social services or customer service

● Excellent customer service and interpersonal skills with the ability to relate to others

● Ability to work independently and as part of a team, and prioritize effectively in a fast-paced environment with a strong sense of urgency

● Very strong organizational and time-management skills

● Strong communication skills and the ability to effectively and sensitively communicate with peers, all levels of management and guests

● Ability to cope with and defuse situations utilizing de-escalation techniques

● Flexibility and willingness to shift priorities as needed

● Ability to use general office equipment, such as a computer, telephone, printer, copier

● Intermediate level knowledge with Google products and ability to quickly learn new system programs

● Strong oral, listening and interpersonal communications skills

● Ability to set appropriate boundaries and maintain a calm demeanor.

● Highly motivated, resourceful, flexible, and possesses a positive attitude and sense of humor

● Exhibits compassion and empathy and works well with parents and children from all ethnic, social, economic and sexual orientation backgrounds Physical Requirements

● Ability to converse with and listen to people in many different settings

● Ability to sit, walk, stand, bend, squat, climb, kneel and twist on an intermittent or continuous basis

● Ability to occasionally push, pull, lift and/or carry supplies up to 25 pounds

● Work takes place in a social services environment where long periods of standing, working on a computer, walking to various work areas, and going up and down stairs occur

● Ability to work in an environment where there may be animals present, including dogs